Domestic support line
Use this number for quick calls within Bangladesh
- 0800 123 456
- Free call service
- Account, login, APK questions
a15 Support: Get fast help by phone
a15 Contact page provides direct phone number, working hours and help center for Dhaka users to quickly address questions with bKash, Nagad and Rocket
Download a15 APK Get the a15 app
a15 Support information at a glance
4 quick facts on one page
Direct phone support
Same-day replies; priority goes to urgent account issues
Support hours
For Bangladesh users from 8 AM to 10 PM
User feedback
4.6/5 average rating, 45,643 reviews
App support
Help to set up APK, login and notifications on Android
a15 Support phone number
Emergency contact on a large card
International line information
Even when abroad you can speak with the Dhaka-based support team
- +880 2 5555 0101
- English and Bengali service
- Alternative identity
Call times by region
Schedule arranged in 4 rows
| Region | Time | Response time | Note |
|---|---|---|---|
| Dhaka | 8 AM - 10 PM | Within 15 minutes | Faster responses for bKash and Nagad questions |
| Chattogram | 8 AM - 10 PM | Within 20 minutes | Afternoon calls avoid long lines |
| Rajshahi | 9 AM - 9 PM | Within 18 minutes | APK install questions come up more |
| Sylhet | 9 AM - 9 PM | Within 18 minutes | Rocket-based verification has a separate team |
a15 Help Center: 4 clear paths
Each tab, different issue
Starts in 2 minutes after
As soon as the call connects, briefly state the issue type first: login, identity verification, or APK version update, all in one line
Many Dhaka users call in the morning because lines are shorter then
If the app is slow
Clear cache, then reopen APK; on Android 8+ devices this usually resolves
In remote areas, 3G reduces app issues
How long does security verification
If unusual login is detected, verify the team's identity with a few questions.
Using the same number and the same device makes it easier.
Path to fix account information.
Match name, number, and notification preference once, then the assistance moves quickly.
If documents for bKash, Nagad, Rocket exist, verification is smoother.
Other contact methods
Two options besides the phone.
Email support
Attach a screenshot to the written question so the a15 Contact team understands the context immediately.
- [email protected]
- Reply within 24 hours
- Account and login cases
Help Center article
In quick guides APKs, apps, and initial contact steps are written; find required page in 3 clicks.
- Quick search
- Step-by-step instructions
- Dhaka-based support notes
4 steps to reach a15 support
See this before the call.
1. Choose a number
Take a local line, or international line first.
2. Organize the information
Account name, registered number, and time of issue
3. Finish verification.
The support team may ask 2 to 4 questions.
4. Get solution
If needed, update the APK, reset login, or get the center link.
a15 Support FAQ
5 short questions, direct answers.
How to call the a15 Contact Team?
Call the local support line, then follow the instructions.
How fast does the a15 Help Center work?
Most common questions receive answers in 15 to 20 minutes.
Is help available for bKash, Nagad, Rocket?
Yes, there is separate help for Bangladeshi payment verification.
If a15 app won't open, what now?
Update the APK, then clear the cache and try again.
Where to report a15 login issues?
Phone or email, write, and keep account information ready.